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Manufacturers of specialist Sugarcraft and Cake decorating products Trade Only

FAQs

This FAQ is relevant to standard wholesale customers. If you are a potential distributor, please contact Info@RainbowDust.co.uk to discuss larger volume accounts in more detail.

Members Of The Public/end Users

  • Can I Order Direct From Rainbow Dust Colours?

    As we are business to business only, members of the public cannot purchase direct from Rainbow Dust Colours and must go to their local stockist or favourite online cake decorating shop.

  • Do You Have Instructions On How To Use Your Products?

    We are building a database of useful tips and tutorials. You can view them here

  • Do You Have Any Social Media Sites?

    Yes, we have both face book and twitter site. These can be accessed here and here

  • I Have A Problem With A Product, What Should I Do?

    In all instances, we ask that you return the product to the place of purchase. They will service you and offer the advice/support you need. If there is a defect with the product, your supplier will then get in touch with ourselves and we will look to investigate the situation.

  • What If I Have An Allergy?

    Almost all Rainbow dust products are allergen free and as such, are clearly listed on the product listing page. However, there are items on site that do have allergen issues, for example, Soya products or Chocolate products. We do however segregate these products during storage and production.

Ordering

  • Who Can Order?

    Rainbow Dust Colours are the manufacturers of the finished products you see on this website. As such, we are strictly business to business. Therefore, you will need to provide enough details to confirm your business status before we can activate your account.

  • How Can I Order?

    The easiest way to order would be to register here for a trade account. Once your account has been activated, you will be able to login and place orders. You can also download an order form here and fax it to us or call the office to verbally place an order, we will then send you an order confirmation.

  • Is There A Minimum Order?

    Yes, our minimum order value is £150 GBP. (ex VAT and shipping)

  • Can I Qualify For Free Delivery?

    Yes, but unfortunately this is limited to UK deliveries only. We offer the following: £150 - 299.99 will 
    incur a delivery charge of £5.99. Order of £300 or more will receive free delivery (prices are not inclusive of VAT).
    The shipping costs for International orders
    are calculated during checkout. We have acknowledged the order values outlined above and reduced shipping prices to reflect a similar discount. 

  • How Can I Pay?

    When you check out, you will be given options that we have authorised when activating your account. Your first order will be pro-forma and as such you can check out with the options of paying by Bank Transfer (BACS), cheque or by credit card. Please note that a surcharge of x% is added to your total for credit card payments. Bacs is the best option as it is free and fast. However, the choice is yours.

  • Can I Have A Credit Account?

    UK customers can request a credit account after their first order. We will then credit check our status and offer a suitable amount based upon the result we obtain from your credit score. Due to the legal barriers that are created by International waters (should a business find itself in financial difficulties), International customers must pay for their orders during checkout.

  • Can I Return Goods I Ordered By Mistake?

    Unfortunately we do not accept returns of any nature due to the need to retain traceability within our supply chain. For this reason, please double-check all orders before committing to an order. Please see the “Shipping & Returns” section for more information.

Products

  • Do You Have Instructions Of How To Use Your Products?

    We are building a database of useful tips and tutorials. You can view them here

  • Can Your Products Be Used Worldwide?

    Our products are manufactured to EU Legislations. It is up to you as an importer to ensure what you purchase is suitable for sale in your territory

  • What Is The Shef Life Of Our Products?

    All edible items contain the appropriate shelf life information. You can find this information on the product listing page of the item in question.

  • Which Products Are Kosher?

    Please view our Kosher certificate here. We are certified by the Manchester Beth Din annually.

  • Which Products Are Halal?

    Our products are not certified as HALAL, but many are suitable for HALAL diets. Please see the product information page for the specific details.

  • Can You Make A Bespoke Ownlabel Product/colour?

    In short, yes, this is possible. We already do this for a selection of larger customers. The volumes must be significant to make a project viable so simply ask the question by contacting Info@RainbowDust.co.uk and present your ideas/suggestions. It will be forwarded to the relevant department and we will be in touch to discuss.

Shipping & Returns

For all information about shipping and returns please see the specific page we have set up. Click here.

Marketing Material

  • Can I Use Your Website Images?

    Yes, all resellers are free to download our images and use on your own websites to help sales. You can download individual image packs in the resource centre. Click here

  • Do You Have Hi-res Images?

    If you require images for print use, we do hold hi-res versions of all our images. These can be released by special requested. Simply email your company details and what you require to . We will either send you a download link or email images directly to you (depending on the quantity request)

  • Do You Provide Point Of Display Stands?

    Unfortunately we do not have any point of sale stands. Many of our products are sold in either “loose” pots for customers with shop shelves, or as “retail hanging packs” for customers with euro hook/slat wall installations. This information is given on the product information page and product format choices are given during the checkout process.

  • Do You Have Any Marketing Material?

    We have a small selection of posters. You will find a seperate product category called "Colour Chart Posters". If you would like some of these, please add them to your order during checkout.