If you are a UK customer, orders can be placed through our website, over the telephone or by email Customer.Service@RainbowDust.co.uk. We aim to have orders delivered within 2-3 days after processing. Occasionally, during extremely busy periods, this may take longer. Speed of service is one of our main priorities so if for any reason you have not received any status update within this time period please get in touch.
International customers can place orders by contacting Customer.Service@RainbowDust.co.uk or over the telephone. International orders are sent air or sea freight (depending on the size of the order, or your requirements) using the most suitable companies from DHL to Fed-Ex. Insurance freight is optional and must be made by special request. As standard, to keep prices competitive, international consignments are shipped uninsured and it is your responsibility to request insurance should it be required. We aim to dispatch orders 3-5 days after receipt of payment.
All goods are signed for on delivery and we ask that you check your goods on receipt. Should a consignment arrive damaged please refuse delivery and request it be returned to Rainbow Dust Colours. If you sign for a damaged consignment you are accepting the goods arriving in an acceptable state. Any order discrepancies must be notified to Rainbow Dust Colours within 48 hours. You can do this by contacting us on +44 1772 322 335 or e-mailing Customer.Service@rainbowdust.co.uk.
As we are dealing with food stuffs and food contact products, we do not accept any returns. By not accepting returns, we have 100% traceability of our products and can supply them to our customers knowing they are untampered and safe. Because of this, please ensure you do not make any mistakes when ordering. Once an order is shipped, it is on a one way journey.