Have a question? We are here to help
You do not have to set up an account to place an order; you may checkout as a guest, our minimum order spend is £100.
We do however recommend setting up an account as it will enable you to checkout quicker if you place a second order and you may even be eligible for a discount based on your total order value.
Yes, our site has a minimum order of £100.
Our website mainly UK and Ireland only but as an International customer you can still place an order by contacting our customer services department Customer.Service@RainbowDust.co.uk
Most of our lustres and glitters can be ordered in bulk, the minimum quantity being 1kg. Please contact our customer services department for more information. Customer.Service@RainbowDust.co.uk
Please contact our customer service department who will be able to assist you. Customer.Service@RainbowDust.co.uk
Yes, delivery in the UK and Ireland is free.
Unfortunately we do not accept returns of any nature due to the need to retain traceability within our supply chain. For this reason, please double-check all orders before committing to an order. Please see the “Shipping & Returns” section for more information.
In all instances, we ask that you return the product to the place of purchase. They will service you and offer the advice/support you need. If there is a defect with the product, your supplier will then get in touch with ourselves and we will look to investigate the situation. If you purchased online from us, please contact firstname.lastname@example.org
We accept the following: Visa, Visa Debit and Mastercard.
UK customers can request a credit account after their third order. We will then credit check your status and offer a suitable amount based upon the result we obtain from your credit score.
We have information on our product pages as well as useful tips, please see our Be Inspired pages for more information.
Our products are manufactured to EU Legislations. It is up to you as an importer to ensure what you purchase is suitable for sale in your territory.
All edible items contain the appropriate shelf life information on the product labels.
We have a number of products which do not contain titanium dioxide. Please visit product pages for more information or contact us.
Most of our products are certified Kosher. Further details can be found on the product page. We are certified by the Manchester Beth Din annually.
In short, yes, this is possible. We already do this for a selection of larger customers. The volumes must be significant to make a project viable so simply ask the question by contacting Customer.Service@RainbowDust.co.uk and present your ideas/suggestions. It will be forwarded to the relevant department and we will be in touch to discuss.
Yes, all resellers are free to download our images and use on your own websites to help sales. You can download individual image packs in the resource centre.
If you require images for print use, we do hold hi-res versions of all our images. These can be released by special request. Simply email your company details and what you require to Customer.Service@RainbowDust.co.uk. We will either send you a download link or email images directly to you (depending on the quantity request).
We are building a database of useful tips and tutorials. See our Be Inspired pages for more information.
Ask a question below and a member of our team will soon be in touch with an answer.